Complaints and disputes

Last updated: 5 November 2026.

How to complain

Email [email protected] (or call +84 765 752 637) with your account email, what happened, and any payment reference or request id. We acknowledge every complaint within 2 business days.

How we handle it

1. We review your account records, payment and usage logs.
2. We reply with our findings and proposed resolution within 7 business days of acknowledgement.
3. If the complaint concerns a charge, we correct it by credit or refund under the Refund Policy.

If you are not satisfied

We try to resolve disputes by negotiation first. If that fails, disputes are settled under the laws of Vietnam by the competent court in Da Nang, Vietnam, unless mandatory consumer law where you live provides otherwise. Consumers in Vietnam may also contact consumer protection authorities.

Payment disputes

Please contact us before opening a chargeback with your card issuer; most payment problems are fixed faster directly.